Refund Policy

This Refund Policy applies to paid subscriptions to the LumoHR application at app.lumohr.com, operated by Mulanji Technologies Solution Limited (RC: 1909785), a company registered in Nigeria (“we”, “us”, “our”). The lumohr.com marketing site takes no payments; all billing happens in the application, which is also governed by its own terms of service.

Every LumoHR plan begins with a 30-day free trial. No card is required to start it, and you are not charged during it — you can use LumoHR in full and cancel before the trial ends at no cost. When you choose to subscribe, your first payment is taken at checkout.

Paid plans are billed per employee (seat), monthly or annually, with annual billing discounted. Payment is processed by Paddle, our Merchant of Record — the seller shown on your receipt, who handles card processing and applicable taxes. Paddle’s own buyer terms also apply to your purchase.

You can request a refund within 14 days of your payment. For a subscription, this is within 14 days of the date it was last renewed.

A full refund ends your access to the refunded period immediately. Partial refunds and credits do not affect your access.

Refunds are handled by Paddle, our Merchant of Record, in line with Paddle’s refund policy, and are returned to your original payment method. How long the money takes to appear depends on your bank or card provider.

You can cancel at any time from the Billing & plan page in the application. Cancellation stops any future renewal, and you keep access until the end of the period you have already paid for. To request a refund, use the 14-day window described above.

For any billing or refund question, email hello@lumohr.com with your account details, or request a refund through Paddle using the link on your receipt. You can manage your plan and cancellation yourself from the Billing & plan page in the application at any time.

We may update this policy from time to time; the “last updated” date shows when it last changed.